Last updated: December 2025

GENERAL TERMS & CONDITIONS — B2B

Folie à Trois BV
Nieuwenbos 75
1702 Groot-Bijgaarden
Belgium
VAT: BE0746619193
Email: contact@foliewholesale.com

 

1. Scope and application

1.1. These General Terms & Conditions apply to all quotations, offers, orders, sales, deliveries, invoices and agreements between Folie à Trois BV, hereinafter “Folie à Trois”, and its professional customers.

1.2. Folie à Trois Wholesale operates exclusively on a business-to-business (B2B) basis. By placing an order, the customer confirms that it is acting for professional or commercial purposes.

1.3. These General Terms & Conditions apply to all orders placed through our wholesale website, by email, in our showroom, at trade fairs, through sales representatives or through any other sales channel, unless specific conditions applicable to a third-party platform provide otherwise.

1.4. By placing or confirming an order, the customer acknowledges having had the opportunity to consult these General Terms & Conditions and accepts them.

1.5. Any deviation from these General Terms & Conditions is valid only if expressly agreed in writing by Folie à Trois beforehand.

1.6. Any general or purchasing conditions of the customer shall not apply unless expressly accepted in writing by Folie à Trois.

2. Orders and conclusion of the agreement

2.1. An order becomes binding once it has been accepted or confirmed by Folie à Trois.

2.2. Folie à Trois reserves the right to refuse or cancel an order in case of, among other things, product unavailability, pricing or technical errors, suspected fraud, overdue amounts or other legitimate commercial reasons.

2.3. Product availability shown online is indicative and may change.

2.4. Folie à Trois is not a dropshipping supplier and cannot be held responsible for commitments made by the customer towards its own customers before the Folie à Trois order has been delivered.

3. Prices and VAT

3.1. Unless otherwise stated, all wholesale prices are expressed exclusive of VAT and shipping costs.

3.2. Applicable taxes, duties, shipping charges and other costs may be added where applicable.

3.3. The customer is responsible for providing correct company, billing and VAT information, including a valid VAT number where applicable.

3.4. Where VAT has not been charged based on information supplied by the customer, including in connection with an intra-Community supply, the customer is responsible for ensuring that all conditions for the applicable VAT treatment are satisfied.

3.5. If those conditions are not or are no longer satisfied, or if the information provided by the customer proves incorrect or invalid, Folie à Trois reserves the right to charge or correct the applicable VAT insofar as permitted or required by law.

4. Payment

4.1. Unless Folie à Trois has expressly granted the customer payment terms, orders are payable when ready for fulfilment and in all cases before dispatch.

4.2. Customers who have expressly been granted payment on invoice must pay invoices within 15 calendar days of the invoice date, unless another payment term has been expressly agreed in writing beforehand.

4.3. Payment terms granted to a customer constitute a commercial facility and may be reviewed or withdrawn by Folie à Trois.

4.4. Any dispute concerning an invoice must be notified to Folie à Trois in writing within 8 calendar days of receipt of the invoice, stating the reasons for the dispute. Subject to applicable law, an invoice not disputed within this period shall be deemed accepted.

4.5. The lodging of a dispute concerning part of an invoice does not release the customer from its obligation to pay the undisputed portion by the applicable due date.

5. Late payment

5.1. Any amount not paid by its due date shall, automatically and without prior notice of default, give rise to the statutory late-payment interest applicable to commercial transactions under Belgian law, calculated from the due date until full payment.

5.2. In addition, Folie à Trois shall be entitled to the statutory fixed recovery compensation of €40, automatically and without prior notice of default.

5.3. Folie à Trois shall also be entitled, where applicable, to reasonable compensation for additional recovery costs exceeding the fixed amount, in accordance with applicable Belgian law.

5.4. In the event of overdue payment, Folie à Trois reserves the right to:

• suspend pending orders and deliveries;

• refuse to accept or process new orders;

• withdraw previously granted payment terms;

• require full or partial advance payment for current or future orders.

These measures are without prejudice to Folie à Trois' other contractual and legal rights.

6. Retention of title

6.1. All goods delivered by Folie à Trois remain the property of Folie à Trois until full payment of all amounts due in connection with the relevant goods, including any applicable interest and costs.

6.2. Until ownership has transferred, the customer must handle and store the goods with reasonable care.

6.3. The transfer of risk as provided in Article 8 does not affect this retention of title.

7. Pre-orders and special orders

7.1. Unless otherwise expressly agreed in writing, a 40% advance payment is required to confirm a pre-order and initiate production or procurement.

7.2. The remaining 60% is payable when the order is ready for fulfilment and in all cases before shipment, unless different payment terms have expressly been agreed in writing beforehand.

7.3. Confirmed pre-orders and goods specially produced, customized or ordered for a customer cannot be cancelled, except with the prior written agreement of Folie à Trois.

7.4. Production and expected delivery dates communicated for pre-orders or specially produced goods are estimates unless expressly guaranteed in writing.

7.5. Reasonable delays caused by production, transport, customs, suppliers or other unforeseen circumstances do not automatically entitle the customer to cancel the order, refuse delivery or obtain a refund, subject to mandatory applicable law.

8. Delivery, shipping and risk

8.1. Folie à Trois will endeavour to process and deliver orders within the indicated timeframe. Unless expressly agreed otherwise in writing, delivery dates are indicative.

8.2. The customer is responsible for providing a complete and accurate delivery address and contact information.

8.3. Additional shipping, handling or return costs resulting from incorrect or incomplete information supplied by the customer, refusal of delivery, or failure to collect a shipment may be charged to the customer.

8.4. Risk of loss of or damage to the goods passes to the customer upon delivery of the goods to the customer or its designated recipient.

8.5. Folie à Trois cannot be held responsible for delays caused by circumstances outside its reasonable control.

9. Inspection and complaints

9.1. The customer must inspect the goods promptly upon delivery.

9.2. Any complaint concerning incorrect, visibly defective, damaged or missing goods, discrepancies or incomplete deliveries must be reported to Folie à Trois in writing within 10 calendar days after delivery.

9.3. The complaint must contain sufficient information to identify the order and the alleged issue. Folie à Trois may request photographs or other reasonable evidence.

9.4. Where applicable, products must be retained in their original condition and original labels or packaging must remain intact until Folie à Trois has assessed the complaint.

9.5. Where a complaint is accepted, Folie à Trois may, depending on the circumstances and where legally permissible, offer an appropriate remedy such as replacement, credit voucher, correction of the delivery or refund.

10. B2B returns and withdrawal

10.1. All sales are exclusively B2B. No consumer right of withdrawal applies.

10.2. Products cannot be returned or exchanged simply because the customer changes its mind, ordered incorrect quantities or no longer requires the products.

10.3. Returns are accepted only with the prior written authorization of Folie à Trois.

10.4. Unauthorized returns may be refused.

10.5. Confirmed pre-orders, custom-made products and products specially ordered or produced for the customer cannot be returned or cancelled except with Folie à Trois' prior written agreement.

11. Product warranty and liability

11.1. Folie à Trois warrants that its products will reasonably correspond to the agreed product description at the time of delivery.

11.2. Folie à Trois shall not be liable for defects or damage resulting from:

• normal wear and tear;

• improper use, storage or handling;

• failure to follow care instructions;

• modification, repair or processing by the customer or a third party;

• exposure to abnormal conditions;

• damage occurring after delivery for which Folie à Trois is not responsible.

11.3. Once products have been resold to third parties, any complaint submitted to Folie à Trois remains subject to these B2B General Terms & Conditions and Folie à Trois' assessment of the alleged product defect.

11.4. To the extent permitted by applicable law, Folie à Trois shall not be liable for indirect or consequential commercial losses, including loss of profit, loss of turnover or loss of customers.

11.5. Nothing in these General Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by mandatory law.

12. Product information and digital representations

12.1. Folie à Trois strives to represent its products accurately.

12.2. Product photographs, digital representations, marketing visuals and other images are illustrative. Minor variations in colour, texture, finish, dimensions or appearance may occur as a result of production processes, materials, lighting, screens or photography.

12.3. Such minor variations do not in themselves constitute a product defect or non-conformity.

12.4. Folie à Trois may use digital technologies, including AI-assisted systems, in content creation, marketing, data analysis and operational processes.

13. Reselling and marketplaces

13.1. Unless otherwise agreed, Folie à Trois products are intended for resale through the customer's own authorized retail channels.

13.2. Resale on third-party marketplaces including Amazon, Bol.com or comparable marketplaces is prohibited without the prior written consent of Folie à Trois.

13.3. Authorization for marketplace resale may be subject to separate written conditions.

13.4. Unauthorized marketplace resale may result in suspension or termination of the customer's wholesale account and any other remedies available to Folie à Trois under applicable law.

14. Branding, images and intellectual property

14.1. All trademarks, trade names, logos, photographs, graphics, product images, designs, texts and other intellectual property belonging to Folie à Trois remain its exclusive property or that of the applicable rights holder.

14.2. Customers authorized to sell products under the Folie à Trois brand may use approved brand materials solely in accordance with Folie à Trois' applicable instructions.

14.3. Customers may sell products under their own business or brand name where permitted by Folie à Trois.

14.4. Customers selling products under their own brand or name may not use Folie à Trois' copyrighted images, logos, branded packaging or other protected materials without prior written authorization.

14.5. Unauthorized use may result in withdrawal of permission to use the materials and any other remedies available under applicable law.

15. Commercial promotions, vouchers and cashback

15.1. Folie à Trois may from time to time offer discounts, vouchers, cashback incentives or other commercial benefits subject to separate campaign conditions.

15.2. Unless expressly stated otherwise, vouchers and cashback benefits:

• may be used only for future qualifying purchases;

• cannot be exchanged for cash;

• are non-transferable.

15.3. Specific promotional conditions communicated at the time of an offer shall supplement these General Terms & Conditions.

16. Force majeure

16.1. Folie à Trois shall not be liable for a delay or failure to perform caused by circumstances beyond its reasonable control, including, without limitation, production interruptions, supplier failures, transport disruption, customs delays, strikes, governmental measures, natural disasters, epidemics, war, civil unrest, power outages or major technical failures.

16.2. In such circumstances, Folie à Trois' obligations shall be suspended for the duration of the event to the extent affected.

17. Suspension and termination

17.1. Folie à Trois may suspend performance, deliveries or access to its wholesale services if the customer:

• fails to pay an amount when due;

• materially breaches these General Terms & Conditions;

• provides false or misleading business information;

• uses Folie à Trois' intellectual property without authorization;

• resells products through prohibited channels.

17.2. Such suspension does not waive Folie à Trois' right to payment of outstanding amounts or any other rights available under applicable law.

18. Severability

18.1. If any provision of these General Terms & Conditions is held to be invalid, unenforceable or contrary to mandatory law, the remaining provisions shall remain in force to the fullest extent permitted by law.

18.2. The invalid provision shall, where possible, be interpreted or replaced in a manner that most closely reflects its original commercial purpose while complying with applicable law.

19. Applicable law and jurisdiction

19.1. All agreements between Folie à Trois and the customer, as well as these General Terms & Conditions, are governed exclusively by Belgian law, without prejudice to mandatory provisions that may otherwise apply.

19.2. Any dispute arising out of or relating to the commercial relationship between Folie à Trois and the customer shall fall within the jurisdiction of the competent courts of the judicial district in which the registered office of Folie à Trois BV is located, unless mandatory law provides otherwise.

20. Entire agreement and written deviations

20.1. These General Terms & Conditions, together with the relevant order confirmation, quotation, invoice and any specific written agreement between Folie à Trois and the customer, govern the commercial relationship between the parties.

20.2. Any deviation, amendment, exception or additional agreement is valid only if expressly agreed in writing by Folie à Trois.

20.3. If a specific written agreement expressly deviates from these General Terms & Conditions, the specific written agreement shall prevail only in respect of the provisions it expressly modifies.