What are the payment options?
For orders in our webshop we offer the following payment methods:
- Credit card
- Bank deposit
Can I also transfer the amount via bank payment?
Yest it is possible to transfer your amount due via bank payment. We ship your order out when we've recieved your deposit of when you send us a proof of payment.
I have registered with a valid VAT number, why is VAT charged on my order?
1. Belgian customers who have their order delivered in Belgium always pay VAT.
2. Check if your VAT number is filled in under My Account. If this is not the case and you do have a valid VAT number, please contact us trough chat or at firstname.lastname@example.org
3. Select your delivery address. Are you a foreign customer and is your delivery address outside Belgium and is VAT still being charged? Please contact us at email@example.com
I am a foreign customer (non-belgian) and my company falls under the VAT exemption rule. How can I receive an invoice with VAT from you?
If you have a valid VAT number and still want to pay VAT, please contact us as soon as possible. We will then make sure that you are properly listed in our system.
Can I change the invoice?
No, this is not possible. Once your order has been placed, we cannot change the details on your invoice.